Shipping policy

Please be advised that order processing times are separate from the shipping times seen at checkout.

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

In cases of a high volume of orders or postal service issues outside of our control (e.g. natural disasters) there may be delays with delivery. Arcadian Living will communicate any of these delays directly with the customer, where applicable.

 

Domestic Shipping Rates and Estimates

Shipping charges for all orders will be calculated and displayed at checkout.

Deliveries are made from 7am – 6pm on Monday – Friday. We will contact you via text message with the phone number you provided at checkout to notify you on the day of your orders arrival.

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at support@arcadianliving.com.au with your name and order number and we will look into it for you.

 

Shipping to P.O. boxes

Any issues with delivery to P.O. Boxes will result in direct communication with the customer to set up a valid delivery address.

SHIPPING POLICY 

We offer free shipping on the majority of our items. For delivery of larger items, and for orders that are being delivered to an address that is outside of major town we may need to charge extra for delivery. These charges will normally be displayed in the checkout. In the event that you choose the flat rate option (with free delivery) to avoid paying freight charges we will not be able to dispatch your item.

Most orders will be shipped from our main distribution centre in Melbourne within 2 working days. Some products may be shipped from Sydney.

To provide the most efficient delivery service with the most reasonable price and quickest service, we use a variety of courier services such –

AUSTRALIA POST

Items that weighs 22 kg or less will be dispatched with eParcel that is Australia Post’s Internet enabled freight system.
Each parcel will carry a bar coded address label and you will be able to view the location of your item at various points in the delivery process via Australia Post’s online tracking tool. When your order is dispatched, you will be given  a consignment number. You can use the number to track your order at the Australia Post website. Please visit Australia Post Tracking and use the tracking number given to track your item.

FASTWAY COURIERS

For item that weighs below 22kg with a lower cost than eParcel, the item will be dispatched with Fastway.
You will receive an email confirmation of your order including a tracking number, as soon as your orders are dispatched. Fastway provides reliable courier distribution service across Australia. Their comprehensive fleet and professional team will ensure items delivered safely to your door.|
Parcels dispatched with Fastway are collected from our premises on a daily basis. Each parcel will carry a bar coded address label and you will be able to view the location of your item at various points in the delivery process via Fastway’s website. A Non – PO Box address is required for Fastway’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team. 
To track item that is dispatched width Fastway, please visit Fastway Tracking and use the given tracking number.

ALLIED EXPRESS

Parcel that weighs over 22 kg will be dispatched with Allied Express.
Allied Express is the biggest and independently owned courier company in Australia with offices in all major mainland capitals. Each parcel will carry a bar coded address label and you will be able to track you items through the Allied Express website. Allied Express will contact you prior to delivery via SMS or phone number. Allied Express requires consignment note and the postcode of the destination. Please visit  Allied Express website or call 131373 for more queries.

UNDELIVERABLES PACKAGES

In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.

INACCURATE ADDRESS

If there are any address discrepancies with your order the product is returned us, a customer care team member will be in touch. A re-delivery cost will occur for any products that are returned to us.

UNSUCCESSFUL DELIVERY ATTEMPT

If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mail box for you to pickup your parcel in your local Post Office.
If your item is delivered by Fastway or Allied Express, arrangement will be made in advance to ensure your item to arrive at your door at your convenience. A re-delivery cost will occur if you are not home at the arranged time.

REJECTED BY RECEIVER

If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if parcel has to be resent.
The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various reasons. If you do not receive your item within 10 business days, please contact our customer service team. Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times